Terms of service
Effective Date: 01/07/2026
Welcome to RV Cosmetics. These Terms & Conditions (“Terms”) govern your use of our website and your purchase of any products from us.
By accessing our website, browsing our store, creating an account, placing an order, or using our services, you agree to be bound by these Terms. If you do not agree with these Terms, please do not use our website.
1. About Us
This website is operated by RV Cosmetics. Throughout the site, the terms “we”, “us” and “our” refer to RV Cosmetics.
We operate an online beauty and cosmetics store offering skincare, makeup, beauty, and personal care products.
For support, please contact us at:
2. Use of Our Website
You agree to use our website only for lawful purposes and in a way that does not breach these Terms or interfere with the use of our website by others.
You must not:
- Use our website for fraudulent, unlawful, or harmful purposes
- Attempt to gain unauthorised access to our website, systems, accounts, or data
- Introduce viruses, malware, spam, or malicious code
- Copy, scrape, reproduce, or misuse our website content without permission
- Use our website in a way that could damage, disable, or impair our services
- Provide false, misleading, or incomplete information when placing an order
We reserve the right to restrict, suspend, or terminate access to our website if we believe these Terms have been breached.
3. Product Information
We aim to provide accurate product descriptions, images, ingredients, prices, availability, and other product information.
However, we do not guarantee that all information on our website is always complete, accurate, current, or error-free.
Product images are for illustrative purposes only. Packaging, colours, textures, shades, sizes, or product appearance may vary slightly from what is shown on screen due to lighting, display settings, supplier updates, or packaging changes.
We reserve the right to correct errors, update product information, change prices, or remove products at any time without prior notice.
4. Beauty, Skincare & Product Advice
Any product information, skincare guidance, beauty tips, or general content on our website is provided for general information only.
It is not medical advice and should not replace advice from a qualified healthcare professional, dermatologist, pharmacist, or medical practitioner.
Everyone’s skin is different. Product results may vary from person to person.
Before using a new skincare, makeup, or personal care product, we recommend checking the ingredient list carefully and performing a patch test, especially if you have sensitive skin, allergies, skin conditions, or are pregnant or breastfeeding.
If irritation, discomfort, or an allergic reaction occurs, stop using the product immediately and seek professional advice if needed.
5. Orders
When you place an order with us, you agree that:
- All information you provide is true, accurate, and complete
- You are authorised to use the payment method provided
- You are purchasing products for personal use or lawful resale where permitted
- You have reviewed your order before submitting it
After placing an order, you may receive an order confirmation email. This does not guarantee acceptance of your order.
We reserve the right to refuse, cancel, or limit any order at our discretion, including where:
- A product is unavailable
- Pricing or product information is incorrect
- Payment is declined or flagged as suspicious
- We suspect fraud, misuse, or unauthorised activity
- Delivery details are incomplete or incorrect
- The order appears to breach these Terms
If we cancel an order after payment has been made, we will provide a refund to the original payment method where appropriate.
6. Pricing & Payment
All prices are listed in Australian Dollars (AUD) unless otherwise stated.
Prices may change at any time without notice.
Payment must be received in full before your order is processed or dispatched.
We accept the payment methods shown at checkout. Payments are processed securely by third-party payment providers. We do not store your full credit card details.
You are responsible for any fees, charges, currency conversion costs, or bank charges applied by your payment provider.
7. Shipping & Delivery
We aim to process and dispatch orders within the timeframe stated on our website or in our Shipping Policy.
Delivery times are estimates only and may vary depending on your location, courier delays, peak periods, public holidays, customs processing, or events outside our control.
We are not responsible for delays caused by third-party delivery providers, incorrect delivery information, customs procedures, or circumstances beyond our reasonable control.
Once an order has been dispatched, you may receive tracking information where available.
Please ensure your shipping address is accurate before placing your order. We are not responsible for orders delivered to an incorrect address provided by the customer.
8. Returns, Refunds & Exchanges
Returns, refunds, and exchanges are handled in accordance with our Return Policy.
Due to hygiene and safety reasons, skincare, makeup, beauty, and personal care products may only be returned if they meet the conditions set out in our Return Policy.
Damaged, faulty, or incorrect items must be reported within the timeframe stated in our Return Policy.
Nothing in these Terms limits your rights under Australian Consumer Law.
9. Promotions, Discounts & Gift Cards
From time to time, we may offer promotions, discount codes, special offers, bundles, or gift cards.
Promotions and discount codes:
- May be subject to specific terms and conditions
- May have expiry dates
- May be limited to certain products or order values
- Cannot be applied to past orders
- Cannot be exchanged for cash
- May not be combined with other offers unless stated
- May be changed, paused, or withdrawn at any time
If a promotion is used incorrectly, fraudulently, or outside its intended terms, we reserve the right to cancel the order or remove the discount.
10. Product Availability
Product availability may change without notice.
We do our best to keep stock information accurate, but products may occasionally become unavailable after an order is placed.
If an item in your order is out of stock, we may contact you to offer:
- A refund
- A replacement product
- Store credit
- A delayed dispatch, if suitable
11. Intellectual Property
All content on our website, including text, images, graphics, logos, product photography, videos, layout, design, icons, and branding, is owned by or licensed to RV Cosmetics, unless otherwise stated.
You may not copy, reproduce, modify, distribute, sell, publish, or use our content for commercial purposes without our written permission.
You may view and use our website for personal shopping and informational purposes only.
12. Third-Party Links
Our website may contain links to third-party websites, apps, payment providers, delivery services, social media platforms, or other external services.
We are not responsible for the content, accuracy, security, privacy practices, or policies of third-party websites or services.
Your use of third-party websites is at your own risk.
13. Account Information
If you create an account on our website, you are responsible for keeping your login details secure.
You agree to notify us immediately if you suspect unauthorised access to your account.
We are not responsible for loss or damage caused by your failure to keep your account information secure.
14. Limitation of Liability
To the maximum extent permitted by law, RV Cosmetics is not liable for any indirect, incidental, special, or consequential loss arising from your use of our website, products, or services.
This may include loss of profits, loss of data, business interruption, or other indirect losses.
Where liability cannot be excluded by law, our liability is limited, where permitted, to:
- The amount paid by you for the affected product or order
- Replacement of the product
- Repair of the product
- Resupply of the service
- Refund of the amount paid
Nothing in these Terms excludes, restricts, or modifies any rights you may have under Australian Consumer Law.
15. Indemnity
You agree to indemnify RV Cosmetics against any claims, losses, damages, costs, or expenses arising from:
- Your breach of these Terms
- Your misuse of our website
- Your violation of any law or third-party rights
- Any false, inaccurate, or misleading information you provide to us
16. Privacy
Your use of our website is also governed by our Privacy Policy, which explains how we collect, use, store, and protect your personal information.
By using our website, you agree to the handling of your personal information in accordance with our Privacy Policy.
17. Changes to These Terms
We may update or modify these Terms at any time.
Any changes will be posted on this page with an updated effective date.
Your continued use of our website after changes are posted means you accept the updated Terms.
We recommend reviewing this page regularly.
18. Governing Law
These Terms & Conditions are governed by the laws of New South Wales, Australia.
Any disputes arising from your use of our website, products, or services will be subject to the courts of New South Wales, Australia.
19. Contact Us
If you have any questions about these Terms & Conditions, your order, or our website, please contact us:
RV Cosmetics
Email: cs.rvcosmetics@gmail.com