Refund policy

At RV Cosmetics, we want you to feel confident when shopping with us. Please read our return policy carefully before placing your order.

Due to the nature of skincare, makeup, and personal care products, we can only accept returns in limited circumstances for hygiene and safety reasons.

1. Return Window

You may request a return within 10 days of receiving your order.

To start a return, please contact us first at:

cs.rvcosmetics@gmail.com

Please include:

Your order number
The item(s) you would like to return
The reason for return
Photos, if the item is damaged, faulty, or incorrect

Please do not send any items back without contacting us first. Returns sent without approval may not be accepted.

2. Change of Mind Returns

For change of mind returns, the item must be:

Unused and unopened
In its original packaging
With all seals, wraps, and protective packaging intact
In a resalable condition
Returned within 10 days of delivery

For hygiene reasons, we cannot accept change of mind returns for any skincare, makeup, beauty, or personal care products that have been opened, used, tested, swatched, damaged, or had their seal removed.

Return shipping costs for change of mind returns are the responsibility of the customer.

3. Damaged, Faulty, or Incorrect Items

Please inspect your order when it arrives.

If your order arrives damaged, faulty, or you receive the wrong item, please contact us within 3 business days of delivery at:

hello@rvcosmetics.com.au

Please include:

Your order number
Clear photos of the item
Clear photos of the packaging
A short description of the issue

Once we review your request, we will offer an appropriate solution, which may include a replacement, store credit, or refund, depending on the situation.

4. Non-Returnable Items

We cannot accept returns for:

Opened or used skincare, makeup, beauty, or personal care products
Products with removed or broken seals
Sale items
Promotional bundles
Gift cards
Free gifts or samples
Custom or personalised items
Items marked as final sale or non-returnable
Items returned without prior approval

5. Exchanges

We do not offer direct exchanges.

If you would like a different product, size, shade, or item, please place a new order separately. If your original item is eligible for return, we will process it according to this policy.

6. Return Shipping

For approved change of mind returns, return shipping costs are paid by the customer.

We recommend using a tracked shipping service, as we cannot take responsibility for items lost or damaged in return transit.

Please make sure your return is packed securely before sending it back.

7. Refunds

Once your return is received and inspected, we will notify you by email.

If your return is approved, your refund will be issued to your original payment method.

Please allow 5–10 business days for the refund to appear, depending on your bank or payment provider.

Original shipping fees are not refundable unless the return is due to our error, a faulty product, or an issue covered under Australian Consumer Law.

8. Australian Consumer Law

Nothing in this policy limits your rights under Australian Consumer Law.

If a product is faulty, not as described, or does not meet consumer guarantees, you may be entitled to a remedy under Australian Consumer Law.

9. Australia & International Orders

This return policy applies to orders shipped within Australia.

For international orders, please contact us at cs.rvcosmetics@gmail.com before returning any items. Return eligibility, shipping costs, customs fees, and duties may vary depending on your location.