Privacy policy

Effective Date: 01/07/2026

This website is operated by RV Cosmetics. Throughout this Privacy Policy, “we”, “us” and “our” refer to RV Cosmetics.

At RV Cosmetics, your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, store, and protect your personal information when you visit our website, place an order, contact us, subscribe to marketing, or interact with our services.

By using our website, you agree to the collection and use of your personal information as described in this Privacy Policy.

1. What Personal Information We Collect

The personal information we collect depends on how you interact with our website and services.

Information You Provide Directly

We may collect information you provide to us, including:

Name
Email address
Phone number
Shipping address
Billing address
Order details
Payment-related information
Account details, if you create an account
Customer service messages, enquiries, reviews, or form submissions
Marketing preferences, if you subscribe to our emails or SMS updates

We do not store your full payment card details. Payments are processed securely by third-party payment providers.

Information Collected Automatically

When you browse our website, we may automatically collect certain technical information, including:

IP address
Browser type
Device type
Operating system
Pages viewed
Time spent on our website
Referral source
Cart activity
Website interaction data

This information may be collected through cookies, pixels, analytics tools, and similar technologies.

Information from Third Parties

We may receive information from trusted third parties, including:

Shopify and other ecommerce service providers
Payment providers
Shipping and fulfilment partners
Analytics providers
Advertising platforms such as Google, Meta, TikTok, or similar services
Email marketing platforms

Any third-party information we receive is handled in accordance with this Privacy Policy.

2. How We Use Your Personal Information

We use your personal information to:

Process and fulfil your orders
Confirm payments and prevent fraud
Arrange shipping and delivery
Send order confirmations, shipping updates, and customer service messages
Respond to your enquiries
Manage returns, refunds, complaints, and product issues
Improve our website, products, services, and customer experience
Personalise your browsing and shopping experience
Send marketing emails or promotional messages, only where permitted
Show relevant ads and measure advertising performance
Maintain website security
Comply with legal, tax, accounting, and regulatory obligations

We do not sell your personal information.

3. Marketing Communications

If you subscribe to our mailing list or agree to receive marketing from us, we may send you promotional emails, product updates, special offers, or beauty-related content.

You can unsubscribe at any time by clicking the unsubscribe link in our emails or contacting us at:

cs.rvcosmetics@gmail.com

We will not send marketing emails to you unless you have opted in or where we are legally permitted to do so.

4. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to:

Remember your preferences
Keep items in your cart
Understand how visitors use our website
Improve website performance
Measure marketing and advertising effectiveness
Display relevant ads, where applicable

You can disable cookies through your browser settings. However, some website features may not work properly if cookies are disabled.

Where required by law, we may ask for your consent before using certain cookies or tracking technologies.

5. How We Share Your Personal Information

We may share your personal information with trusted third parties who help us operate our business, including:

Shopify and ecommerce platform providers
Payment processors
Shipping and courier companies
Email and SMS marketing providers
Analytics providers
Advertising platforms
IT, hosting, and cloud service providers
Customer support tools
Professional advisers such as accountants, lawyers, or consultants
Government, legal, or regulatory authorities where required by law

We only share personal information where necessary for our business operations, to provide services to you, or where required by law.

We do not sell, rent, or trade your personal information.

6. International Data Transfers

Some of our service providers may store or process personal information outside Australia, including in countries such as the United States, Canada, Singapore, the European Union, or other locations where our service providers operate.

By using our website and services, you acknowledge that your personal information may be transferred, stored, or processed outside Australia.

Where required, we take reasonable steps to ensure that overseas service providers handle your personal information in a way that is consistent with applicable privacy laws.

7. Your Privacy Rights

Depending on your location and applicable privacy laws, you may have the right to:

Request access to the personal information we hold about you
Request correction of inaccurate or incomplete personal information
Request deletion of your personal information, where legally permitted
Withdraw consent to marketing communications
Object to or restrict certain uses of your personal information
Make a privacy complaint

To make a privacy request, please contact us at:

cs.rvcosmetics@gmail.com

We may need to verify your identity before processing your request. We will respond within a reasonable timeframe and in accordance with applicable law.

8. Australian Privacy Law

Where applicable, we handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

Nothing in this Privacy Policy limits your rights under Australian privacy law or other applicable consumer protection laws.

9. Children’s Privacy

Our website and services are not intended for children under the age of 13.

We do not knowingly collect personal information from children. If you believe that a child has provided us with personal information, please contact us at cs.rvcosmetics@gmail.com, and we will take reasonable steps to delete the information where appropriate.

10. How We Protect Your Information

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure.

These steps may include secure platforms, password protection, restricted access, encryption, secure payment processing, and other technical and organisational safeguards.

However, no method of internet transmission or electronic storage is completely secure. You should avoid sending sensitive information to us through unsecured channels.

11. Data Retention

We keep your personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including to:

Fulfil orders and provide customer service
Maintain business and transaction records
Comply with legal, tax, accounting, and regulatory obligations
Resolve disputes
Prevent fraud
Enforce our policies

When personal information is no longer needed, we will take reasonable steps to delete, de-identify, or securely store it as required by law.

12. Third-Party Links

Our website may contain links to third-party websites, apps, or services.

We are not responsible for the privacy practices, content, or security of third-party websites. We recommend reviewing their privacy policies before providing any personal information.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, technology, legal requirements, or privacy practices.

Any updates will be posted on this page with a revised effective date.

We encourage you to review this Privacy Policy regularly.