Shipping policy

At RV Cosmetics, we aim to process and deliver your order as quickly and smoothly as possible. Please read our shipping policy before placing your order.

Order Processing Time

All orders are usually processed within 1–3 business days after payment has been received.

Orders placed on weekends or public holidays will be processed on the next business day.

During peak periods, promotional events, public holidays, or unexpected delays, processing times may take slightly longer.

Once your order has been processed and dispatched, you will receive a shipping confirmation email with tracking details where available.

Delivery Timeframes

Estimated delivery times within Australia are:

Region	Estimated Delivery
Australia Metro Areas	3–5 business days
Australia Regional & Remote Areas	5–10 business days

Please note that delivery timeframes are estimates only and may vary depending on your location, courier network delays, public holidays, weather events, or other circumstances outside our control.

Shipping Methods & Carriers

We use reliable delivery partners to ship orders within Australia, including:

Australia Post
Australia Post Express
Other trusted courier services where applicable

The available shipping options may vary depending on your location, order size, and selected delivery method at checkout.

Shipping Fees

Shipping fees are calculated at checkout based on your delivery location, order weight, order value, and selected shipping method.

Free standard shipping is available for eligible Australian orders over $200.

If free shipping applies to your order, it will be shown automatically at checkout.

Order Tracking

Once your order has been dispatched, you will receive an email with your tracking number where tracking is available.

Please allow up to 24 hours for tracking information to update after your parcel has been collected or scanned by the courier.

Delivery Delays

While we do our best to dispatch orders on time, delivery delays may occasionally occur due to:

Courier delays
Public holidays
Peak shopping periods
Weather disruptions
Incorrect or incomplete delivery details
Regional or remote delivery limitations
Events outside our reasonable control

If your parcel appears delayed, please check your tracking link first. If you still need help, contact us at:

cs.rvcosmetics@gmail.com

Incorrect or Incomplete Address

Please make sure your shipping address is correct before placing your order.

RV Cosmetics is not responsible for delays, lost parcels, or failed deliveries caused by incorrect or incomplete shipping information provided by the customer.

If you notice an error in your address after placing an order, please contact us as soon as possible at:

cs.rvcosmetics@gmail.com

We will do our best to help, but address changes may not be possible once your order has been packed or dispatched.

Change of Shipping Address

If you need to update your shipping address after placing an order, please contact us within 12 hours of placing your order.

Once your order has been dispatched, we may not be able to change the delivery address.

Lost, Stolen, or Missing Parcels

If your tracking shows that your order has been delivered but you have not received it, please first check:

Around your property
Your mailbox or parcel locker
With household members
With neighbours
Any safe place listed in your delivery instructions

If you still cannot locate your parcel, please contact the courier directly and then contact us at:

cs.rvcosmetics@gmail.com

We will do our best to assist, but RV Cosmetics is not responsible for parcels that are marked as delivered by the courier.

Damaged Parcels

If your order arrives damaged, please contact us within 3 business days of delivery.

Please include:

Your order number
Clear photos of the damaged item
Clear photos of the outer packaging
A brief description of the issue

We will review the situation and provide an appropriate solution in accordance with our Return Policy and your rights under Australian Consumer Law.

International Shipping

At this stage, our main shipping service is for Australian orders.

If international shipping is available at checkout, delivery times, shipping fees, customs duties, taxes, and import charges may vary depending on your country.

International customers are responsible for any customs duties, taxes, or import fees charged by their local authorities.